Frequently Asked Questions

Everything you need to know about your With Jéan order.

How long will it take for my order to arrive?

We offer express worldwide shipping via DHL. Orders are typically processed within 1-2 business days, with delivery taking between 3-7 business days depending on your location.

What is your return policy?

We accept returns for store credit only within 21 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached.

Will I have to pay duties and taxes?

International orders may be subject to local import duties and taxes, which are the responsibility of the customer. These fees are determined by your local customs office.

How do I find my correct size?

Each product page features a specific size guide and fit notes. As our pieces are designed with unique silhouettes, we recommend checking your measurements against our chart before purchasing.

Can I cancel or modify my order after it's placed?

Due to our fast processing times, we are unable to cancel or make changes to your order once it has been confirmed. Please ensure all details are correct at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Afterpay for flexible interest-free installments.